Introduction to the Service Ticket Management Software
In today’s business landscape, efficient management and sale of service tickets play a vital role in determining the success of many service models — from event organizing, cinemas, theaters, amusement parks to the transportation industry. Manual ticketing or outdated systems often cause numerous challenges: errors, time and resource consumption, difficulty in tracking accurate revenue, and inconvenience for customers.
Understanding these challenges, SweetSoft offers a comprehensive ticket management software solution tailored for I-resort — a well-known tourist destination in Nha Trang City.
Our software not only enables fast ticket sales at the counter and online, but also provides strict entrance control through QR code check-in, along with real-time reporting and analytics.
With a user-friendly interface and flexible features, the ticket management software effectively addresses various business challenges:
- Online service booking and payment: Minimizes customer waiting time.
- Error reduction: Automates processes and eliminates human mistakes.
- Revenue control: Transparent and accurate cash flow management.
- Operational efficiency: Saves time and reduces management costs.
- Detailed reporting: Supports business decision-making based on real data.
Main Features:
- 1. Service Management
- 2. Order Management:
- + Create orders
- + View order list
- + Monitor revenue
- + View payment history
- + Ticket validation
- + E-invoices and tickets
- 3. OTA Management
- 4. Reporting
- + Individual customer revenue report
- + Agent revenue report
- + Agent debt report
- + Payment history
Software Screenshots
Agent System Overview
In addition to the main ticketing system, I-resort has implemented a dedicated agent booking platform, allowing partners to book services online.
With the agent ticketing system, I-resort can easily manage orders, track cash flow, and reconcile debts quickly and accurately. Agents also benefit from a dedicated channel to monitor their transactions and reports, replacing inefficient manual methods.
All systems are covered by SweetSoft’s lifetime technical support and are ready for future upgrades and new feature integrations.
If you’re looking for a similar solution or want to learn more, don’t hesitate to contact us via hotline: 0258.3704199 – 0258.6567900 or visit our contact page! 🚀